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Frequently Asked Questions

These are some of many questions we have received through the years. If you have more questions, give us a call! Our United States based, customer service team is here to help! 

General Questions

What do I get when I finish an online training?

Upon completing the training online you will then take the included test and upon passing it with a score of 80% or higher (you get two chances), you will immediately have access to your printable certification and wallet card. If you choose the training kit, the certificate template comes with the kit materials.

Do you offer online group training enabling everyone to take the training at one time on a single computer?

Yes, this is a custom option. To sign up, please fill out our group training sign up form. We will notify you via email when everything set up for your aerial lift group training. Because this is a custom option, in order to get your certificates from a group training, you must email us the names of the trainees who passed the exam. Once we receive the names of the trainees, we will provide you with the certificates for your employees.

How long is the course?

Trainees go at their own pace, but in general, each class (including the exam) takes anywhere from 1 to 2.5 hours depending on the training. We recommend planning for two hours or more so you don’t end up rushing through the exam.

Are these courses OSHA-compliant?

Yes, all of our Hard Hat Training online courses were built and continue to be updated by our staff using OSHA and ANSI guidelines. However, it is not possible to cover every code for every situation or hazard across every industry. For this reason, our safety training solutions are tools to teach and help employers train and certify their crew. Ultimately, it is the responsibility of the employer or company to enforce or comply with all applicable standards to avoid citation if OSHA were to audit them

Basics Questions

Does this course certify or qualify me?

There is a lot of confusion among operators and even companies about what it means to be certified or qualified. Simply put, no, a course does not certify anyone, only an employer does. Or, in other words, because it is the employer’s responsibility to make sure an employee is properly trained, it is also his or her responsibility to say when the employee is “certified,” “qualified,” or “competent.” All of our trainings materials (online training, DIY Kit, Train the Trainer) are tools to help you certify your employees

If I pass this class and exam can I take my certification and get a job anywhere?

This will depend on your employer. Remember, it is their responsibility to see that you are trained and if there is ever an accident, it is they who will have to prove to OSHA that they trained you sufficiently. While some smaller businesses may accept your certificate and a copy of your test, usually they will require you to go through their own training program. This is their right. It is their responsibility to train you in accordance with the job, site, equipment, etc.

Can I customize the classes?

Your business’s learning portal can be completely customized for your employees including colors and logo. Additionally, if you purchase our courses outright to be used on your own company LMS (learning management system), you also get the right to rebuild them and customize them to meet your own needs.

Are the online classes up to date with OSHA standards?

Yes, all of our Hard Hat Training online courses are up to date with the latest OSHA standards. As standards change, we make changes to the courses. If you purchase any of our online courses outright, it will then be your responsibility to update the course in accordance with any changes.

How long is the training good for?

OSHA standards dictate that safety certification needs to be completed at least once every three years. Since no online course can provide “certification,” these courses will combine with your onsite practical training to fulfill OSHA’s requirements for up to three years. However, refresher training is required sooner if an employee changes sites or jobs, is asked to operate a different type of equipment, is involved in a near-miss or accident, or is observed operating the machine in a dangerous manner.

How many people can use this course? Can I play it for several employees at the same time?

When a course is assigned to an employee, only that employee can take the course. There are many reasons for this, but most importantly, the course is designed to train one employee. Also, there is a final written exam at the end that will be linked to the assigned trainee. OSHA requires proof of  individual employee training, and if multiple people were to sit in on that one course, they would not get credit for taking it.

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