Frequently Asked Questions

These are some of many questions we have received through the years if you have more questions don't doubt about calling us!

General Questions

How long is the course?

Trainees go at their own pace, but in general each class (including the exam) takes anywhere from 1 to 2.5 hours depending on the training. We recommend planning for two or more so you don’t end up rushing through the exam.

Are these courses OSHA-compliant?

Yes, all of our Hard Hat Training online courses were built and continue to be updated by our trainers and inspectors using OSHA and ANSI guidelines. But it is important to understand that by OSHA-compliant, we mean it follows to the best of our ability the best practices and safety principles put forth by OSHA. In an online format, it is not possible to cover every code for every situation or hazard across every industry. For this reason, our safety training solutions are tools to further knowledge and help employers train and/or certify their crew. But just because a course or program is OSHA-compliant it does not necessarily mean a company as a whole will be compliant or avoid citation if OSHA were to audit them.

What do I get when I finish an online training?

Upon completing the training online you will then take the included test and upon passing it with a score of 80% or higher (you get two chances) you will immediately have access to your printable aerial lift certification and wallet card. If you choose the training kit the certificate template comes with the kit materials.

Do you offer group training online enabling everyone to take the training at one time on a single computer?

Yes, this is a custom option. To sign up please fill out our group training sign up form. We will notify you via email when everything set up for your aerial lift group training. Because this is a custom option in order to get your certificates from a group training you must email us the names of the trainees who passed the exam so we can reply with each individual’s certificate.

Basics Questions

Does this course certify or qualify me?

There is a lot of confusion among operators and even companies about what it means to be certified or qualified. Simply put, no, a course does not certify anyone, only an employer does. Or, in other words, because it is the employer’s responsibility to make sure an employee is properly trained, it is also his or her responsibility to say when the employee is “certified,” “qualified,” or “competent.” The online courses, like our training kits on CD or USB Drive or even live training via a 3rd party, is just a tool to help them in doing so.

If I pass this class and exam can I take my certification and get a job anywhere?

See “Does this course certify me?” This will depend on your employer. Remember, it is their responsibility to see that you are trained and if there is ever an accident, it is they who will have to prove to OSHA that they trained you sufficiently. Because of this, while some smaller businesses may simply accept your certificate and a copy of your test, more often than not they will require you to go through their own training program. This is their right to do so. It is their further responsibility to train you in accordance with the job, site, equipment, etc. Having said that, we have fielded many calls from potential employers who wanted to learn more about the classroom portion of the training we offered. After hearing our explanation, they accepted the online class as satisfying the classroom portion of the required training and proceeded to do their own practical.

Can I customize the classes?

Your business’s learning portal can be completely customized for your employees including colors and logo. Additionally, if you purchase our courses outright to be used on your own company LMS (learning management system), you also get the right to rebuild them and customize them to meet your own needs. If you have Adobe Captivate, which we use to build our courses, customization is even easier.

Are the e-learning classes up-to-date with OSHA standards?

Yes, all of our Hard Hat Training online courses are up-to-date with the latest OSHA standards. As standards change, so we make changes to the courses. If you purchase any of our online courses outright, though, it will then be your responsibility to update the course in accordance with any changes to the standard.

How long is the training good for?

OSHA standards dictate that safety certification needs to be completed at least once every three years. Since no online course can provide “certification,” these courses will combine with your onsite practical training to fulfill OSHA’s requirements for up to three years. Having said that, refresher training is required sooner if an employee changes sites or jobs, is asked to operate a different type of the equipment, is involved in a near-miss or accident, or is observed operating the machine in a dangerous manner.

How many people can use this course? Can I play it for several employees at the same time?

When a course is assigned to an employee, only that employee can take the course. There are many reasons for this, but most importantly the course is designed to train that one employee per OSHA regulations. Also, there is a final written exam at the end that will be linked to the trainee assigned. OSHA requires proof of training and if multiple people were to sit in on that one course, they would not get credit for taking it.

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